- Customer services 08448 448844 or 08457 212 212
- Alternative found 0161 829 5860- engaged when we tried.
- Automated service- YES
- Time to get to advisor- 1 min for automation process- on hold for before speaking to advisor 7 mins daytime.
- Uk call centre
- Branch numbers are available
- Lost/ stolen cards- 08448 448 844- no abroad or mobile option. Try 0800 576777 enter nothing and hold for customer services.
Complaint resolution procedure
- Unresolved complaint – no designated complaints handler, no time specified for contact to be made to compainee.
- Customer service charter? NO
- Customer satisfaction published? YES
- Existing customer incentives? Exclusive mortgage, tailored products etc.
- Switching current accounts 7 days
Charges/fees for basic current account- (not including interest charged or specialist services)
- Minimum monthly funding charges- No
- Formally arranged overdraft- £20 per annum
- Informal overdraft- £20 per month, daily service charge £20, £15 per unpaid item
- £150.00 cap per quarter for charges
Complaints to FCA 01/07/12-31/12/12- 11,027, 94% closed within 8 weeks, 45% upheld (won) by complainees.
- Switching of current accounts- switching guarantee of 7 days
- Customer service 08457 213 213
- Existing customer incentives-No
- 7 day switching service
- Business advise offered
Credit cards, Mortgages & Savings
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