- New customer number 0844 8482916
- Existing customers- 08457 555555
- Alternative found- +44 (0)2476842100 (overseas- use this from UK and mobiles to save on the above charges )
- Not necessarily UK based call centre- if you are ringing from UK request to speak to UK advisor.
- Lost / stolen cards- 0870 0104 503
- International number- +44 (0) 19285 84421-try this from UK to save money.
Charges/fees for basic current account- (not including interest charged or specialist services)
- Minimum monthly funding charges- NO
- No arranged overdraft fees.
- Unarranged overdraft- over £15- Returned transaction fee £8 per item, Guaranteed transaction fee £8 per item (where the bank had to honour payment with insufficient funds), no more than five per day. No cap on maximum charges.
Complaint resolution procedure-
- Unresolved complaints- no time specified for contacting customer- will be assigned a complaints handler.
- Customer service charter- NO
- Customer service satisfaction published- No
- Complaints to FCA-01/07/12- 31/12/13- 118,031, 71 % closed within 8 weeks , 32% upheld (won) by complainees.
Average switch/set up of accounts-
- New current account ~ 12 days
- Switching current accounts 7 days
- New Business 0845 6010106
- Existing customers 0845 6052345
- Alternative numbers found- 0800 515 462 or 02476842091
Switching Business accounts-
- ~7 days, clear procedure and actions detailed online- compensation agreement
- ~12 days New Business account
- Small business support? YES
- Cannot find complaint procedure online. Assume you call business manager
- Loyalty reward -proportion of fees refunded annually
- New businesses free banking for 12 months
- See our comparison table for charges
Credit cards, Mortgages & Savings
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