Nationwide

Personal accounts

Contact

  • New account enquiries freephone 0800 302010
  • Customer services 08457 302 010
  • Number from abroad- +44(0)1793 656 789 – tried it and it does work from UK landline
  • Automated service- YES- about 1 min before being connected to advisor
  • UK call centre
  • Lost/stolen cards- 08457 302 010 – +44(0)1793 656 789 from abroad

Charges/fees for basic current account (not including interest charged or specialist services)

  • Minimum monthly funding charges-NO
  • First time you exceed any arranged limits bank will refund charges
  • Daily arranged overdraft fee £0.50p per day on balances over £10 overdrawn
  • Unarranged overdraft- £5 per day on  balances over £10 overdrawn- capped at £60 per month
  • Unpaid transaction fee- £5 per transaction, capped at £35.00 per month
  • Complaints numbers- As above

Complaint resolution procedure

  • Aim to resolve within 48 hours- any complaints outstanding of 5 days or more will have regular updates, however no mention of specialist handler with personal contact numbers given
  • Customer service charter? – No
  • Customer satisfaction published on website- YES
  • Ombudsman complaints- NO
  • Average time to switch personal account- 21 days- Account transfer promise of £100 if Nationwide doesn’t contact DD companies within 10 days, any Nationwide charges will be refunded if errors are made by them in switching process
  • Incentive schemes for current account holders- YES- ( but not overly clear)
  • Branch telephone numbers- NO- 0845 generic number
  • Switching 7 days

Credit cards, Mortgages & Savings

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