RBS

Personal accounts

Contact

  • New business  0800 121 129
  •  Existing customers 0845 724 2424 Scotland, 0845-900 0400 England, 0845 9000300 Wales.
  • Automated service- Yes- connected to advisor in 2 mins
  • National dialling number found 0131 3179911- Glasgow, 0161 9308666 Manchester.
  • UK call centre- YES
  • Lost/stolen card- 0845 300 3986- from abroad, +44 (0)125230 8047

Charges/ Fees for basic current account-(not including interest charged or specialist services)

  • Minimum monthly funding charges- NO
  • Unarranged overdraft- over £6 charged at£6 per day including weekends and holidays-
  • Returned item fee- £6 per item- max £60 in any charging period.
  • Complaint resolution procedure- online assurance that complaint will be investigated, not clear on website what exact steps customer service will take for resolution of more complex problems.
  • Complaints numbers- same as contacts above.
  • Branch phone numbers listed? YES
  • Customer service charter? YES- to be published in June 2013
  • Customer satisfaction published? NO

 

Complaints to FCA 01/07/12- 31/12/12- 37380, 93% closed within 8 weeks. 64% upheld (won) by complainees.

  • Existing customer incentives? NO
  • Switching of current accounts 7 days

Business accounts-Turnover up to 2m

Contact

  • New business  0800096 1958
  • Alternative number found 01708 464060
  • Existing customers 08457 121 121
  • From abroad +44 (0) 1315498888

Details

  • Switching Business accounts 7 days
  • Business guidance is offered -industry specific and case studies available online
  • Complaint resolution procedure- Respond within one week, tell you who is dealing with complaint and when bank will contact you again
  • Existing customer incentives? NO

Credit cards, Mortgages & Savings-

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Anything we need to know or to give us updates or corrections email us on info@demandgoodservice.com