TalkTalk Business

Business landline


  • Enquiries & customer services 0800 083 2545
  • Complaints 0800 083 2545
  • UK call centres: Yes-states over 600 specialist support professionals


  • Market share/ number of customers:~ 180,000
  • switching to Talk Talk :Clear steps identified, average time 2 weeks to go live
  • Average time for new line installation: Average time 15 working days
  • Existing customer incentives: NO
  • Minimum 12 month contract
  • Early cancellation charges: YES
  • Special considerations for vunerable and low income customers: some but limited
  • Customer charter: NO, code of practice
  • Customer service/ complaints record available: NO
  • Live webchat: NO
  • Forum: YES
  • Moving Premises- 15-21 days to move, ring 0800 083 3003 and place a line move order- charges will be dependent on type of service

Compensation for  repair of faults not made when stated/ late installation:

  • Faults, Talk Talk aim to repair a service failure by midnight on the second weekday (not including weekdays or bank holidays) after the day it is reported.
  • Compensation/ refunds
  • Plan refunds for any day (following the day when reported) without a complete service,  equal to one days plan costs. These are credited to bill.
  • Call divert used and any costs of calls credited to bill after fault fixed.

Charges made by Talk Talk

  • Non DD payments £3 per month
  • Returned DD’s £3
  • Early termination fee £300 within first year of contract, £125 if within second year of 24 month contract, (BB & landline)
  • Engineer callout charges if customer is liable £50 + VAT
  • Copyof bill £1.50
  • Paper bill £3


  • Packages quite hard to identify- range from £7-15 per month HDSL
  • Fibre option from £10 -15 per month
  • Homesafe BB security
  • Many T & C’s  same as above
  • Fees charged for fibre set up and installation £30
  • Minimum 12 month contract
  • May be charges for MAC code for customers moving to Talktalk
  • If you wish to move Fibre to new address may incur activation fees again and start new minimum term
  • Customer must agree to possibility of engineer relocation of telephone master socket when installing fibre, if this is not allowed by customer charges may be incurred
  • Talktalk will not be responsible for any delay in keeping appointments or re-scheduling appointments
  • May take up to two weeks for speed to stabilise
  • Not liable for any loss of income or to pay compensation for loss or interruption to service
  • Only 28 day equipment warranty, may be liable for charges for faulty equipment repairs/replacement outside this period

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