3 Mobile

3 mobile phone pay monthly

Contact

  • Customer services 0843 373 3333 customer services
  • Sales 0800 358 8450 sales
  •  Alternative found- 01442 456050
  •  333 from 3 mobile for free
  • Abroad+447782 333 333
  • UK call centre- NO India

Details

  • Plans from £20 per month
  • Minimum term contact 1 month
  • Clear pricing tariffs
  • Code of parctise
  • All you can eat data – no fair usage policy
  • SIM remains property of 3 – may ask to return at end of plan
  • 3 reserve the rights to make changes and may increase monthly price of plans during the minimum term, however may be able to terminate with no penalty if over RPI in any 12 month period, but must not continue to use phone after charges have been enforced as would have been deemed to accept the change in terms
  • 3 must give 30 days notice if the the changes are likely to be of material detriment to customer by being more than RPI
  • Early termination fees apply if cancelling contract outside exchange period and end of minimum term, equal to one months charges for remainder of months left on contract- may be subject to some reductions
  • Disputes- contact 0843 373 3333
  • Member of ‘Communications’ ombudsman services 0330 440 1614
  • Clear complaints code

Charges and some basic tariff prices

  • Late payment of bills: £5.11
  • Itemised bills £1.50 per month
  • Call charges to landlines  & mobiles outside plan from THE ONE PLAN-25p per call, 10p per text, mobile 25p per minute INTERNET PLAN 35p per minute, 12p per text SIM 0 20.2p per minute, 10.2p per text
  • 0844, 20.4p or 35p set up plus 20.4-35p per minute – ouch!
  • 0845 & 0870 20.4-35p per minute
  • Freephone numbers eg 0800,  10.2-15.3p per minute
  • 15p per text
  • Copy of invoice £5.11
  • Unlock fee £15.32
  • Non-recurring payment- eg payment by any other means than DD -£4.09 per month

Pay as you go

  • Call 333 customer services for free from 3 handset
  • Top ups :No expiry date
  • Add-ons: 30 day expiry

Charges for pay as you go

  • Outside plan charges – 11p per text
  • Mobile and landline numbers 26p per minute
  • Voicemail retreival- 16p
  • 0800 -10.2p per minute
  • 0845/0870- 35p per minute

Business Plans

  • From £11-25.33 per month + VAT
  • Minimum 12 month contract
  • Existing customer incentives if on 18 or 24 month contract- 10-25% off monthly access charges
  • Not so generous text and call allowances

3 do not currently offer insurance

 

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