Orange(EE)

Orange pay monthly

Contact

  • Customer services 0800 956 6000
  • 150 from EE phone
  • 07953 966 250 from any other mobile
  • Abroad +44797 3100250
  • UK customer service: YES not fully sure if exclusively UK
  • Facebook: YES
  • Twitter: YES

Details

  • Many different plans available
  • There are over 100 sets of T & C’s for Orange plans
  • Orange do reserve the right to put up plan charges in line with inflation (RPI)
  • Customer incentives: Orange Wednesdays
  • Offer best plan recommendation: usage for 3-6 months is looked at by Orange and checked to see if you are on the best plan for the usage
  • Complaints- have to write to EE 6, Camberwell Way, sunderland, Tyne & Wear SR3 3XN
  • Member of CISAS regulatory body- contact them on www.cisas.org.uk

Charges and some basic tariff prices

  • Late payment of bills £5
  • Payment failure £5
  • Orange may also impose interest charges of 2% above HSBC base rate on late payments
  • Paper bills £1.50 per month
  • Call charges to landlines & mobiles outside plan 35p per minute
  • 0844 35p per minute
  • 0845 & 0870 40p per minute
  • 0800- 20p per minute
  • Freephone numbers eg 0800 21p per minute
  • 15p per text
  • Non DD payment £3.58
  • Voicemail chargable on some plans
  • Data: for each 250mb up to 1000mb and then £20 for each GB

Pay as you go

Charges for pay as you go

  • Outside plan charges – Variable- 14-30p per minute
  • Texts 12p
  • Voicemail 50p
  • 0800 25p per minute
  • 0870 40p per minute
  • Customer services 25p (450)

Orange mobile phone insurance

  • Maximum term 36 months worldwide care cover- plan will automatically end after 60 months
  • Not guaranteed  same or next day replacement
  • No international delivery
  • Plans range from £6-15 per month excess £25-50
  • Minimum 4 month contract otherwise early termination fees apply
  • Must tell Orange care when new phone purchased
  • Must give 30 days to cancel insurance
  • GREY AREAS -mentioned in exclusions are the following examples-Even though accidental damage is included
  • Theft of unattended phone unless locked out of sight and there are signs of forced entry

 

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