Tesco Mobile

Tesco mobile phone pay monthly

Contact

  • Customer services 0845 301 4455 or 4455 from mobile charged at 20p per minute from mobile
  • Alternative numbers found 0161 7055344 (hold to be transferred) or 0800 0152006
  • Disputes-0845 301 4455 (or cheaper options above) clear steps identified

Details

  • Many different plans available from £7.50 -45 per month
  • Ranges from 100-3000 inclusive minutes
  • 5000 texts included
  • Data usage daily allowance 250MB
  • Delivery within 7 days, no liability if this is not honoured
  • SIM becomes customers property
  • 14 day cooling off period
  • Clubcards points for each £1 spend
  • Minimum term one month
  • Member of ‘communications’ ombudsman service 0330 4401614
  • Switching to Tesco, usually within 1 working day
  • Account maximum limits (to prevent unexpected bills) many cases 4 x monthly subscription- some plans are excluded, Tesco will text when customer has reached 90% of maximum- cannot guarantee as can be 5 hour delay
  • 12 months warranty on all phones
  • May cancel at any time but early termination charges are explained as follows- one month contract give 48 hours notice before end of monthly term or for 12, 24 & 36 month contracts Tesco will calculate remaining monthly charges left in contract minus Tesco’s costs that will no longer be incurred for providing the service
  • Capped tariffs are available but £10 top- up card must be purchased at start of contract to facilitate Capped tariffs
  • Unlimited inclusive credit -subject tofair usage policy

Charges and some basic tariff call prices

  • Late payment of bills: Suspend service
  • Call charges to landlines & mobiles outside plan  per minute 25p per minute
  • 0844, 0870, 080, 084  25p per minute(not included in minutes)
  • 15p voicemail retrieval
  • 10p per text
  • 60p per MB data (capped at £5 per day)
  • Customer care: 20p Ouch!
  • Calls outside plan: minimum 13p then charged per second
  • £20 unlocking charge for phones activated less than 12 months ago, free at the end of contract
  • Fair usage restrictions on umlimited plans- 3000 minutes, 3000 texts, data varies

Pay as you go

  • Minimum 24 month contract
  • Many different plans and various companies sell via Tesco PAYG , you will find network T & C’s online and basic information on our other mobile phone pages eg search Virgin for Virgin PAYG phones

Tesco mobile phone insurance

  • Tesco mobile phone Insurance administrator- NEWAsurion
  • Price ranges £4-£12 per month
  • Cover: Loss, theft, accidental and malicious damage, water & liquid etc
  • Next day replacement
  • £25-£ 85 excesses- varies according to plan and handset
  • Maximum of 2 claims in any 12 month period
  • Replacement phone will either be new or refurbished and have a 12 month guarantee
  • Faulty or damaged phone must be returned within 15 days to avoid being charged
  • Must give 30 days notice of any adverse changes to insurance

Exclusions

  • SIM card excluded
  • Accessories other than those in original box
  • Any claimfor a smartphone if phone recovery has not been activated
  • GREY AREAS -mentioned in exclusions are the following examples-Even though accidental damage is included
  • Leaving phone unattended unless locked out of sight and signs of forced entry apparent
  • Where you did not take reasonable precautions to prevent the incident

 

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