Virgin mobile

Virgin mobile phone pay monthly

Contact

  • Customer services 0845 6000 789 or 789 from Virgin mobile
  • Alternatives found- 0800 1839146, 01225 895555 ( main switchboard)
  • Disputes- contact 0845 6000 789 or 789 (above cheaper options above)

Details

  • Many different plans available from £7.50 per month
  • Must use call or text facility within 180 days or service may be restricted or cancelled
  • SIM remains property of Virgin
  • If lost or stolen customer liable for any charges until Virgin are notified
  • Virgin are able to make changes to the plan giving one months notice if the the changes are likely to be of material detriment to customer
  • If the customer does not accept the above must write within 90 days of effective date to cancel service with no additional penalties
  • Member of CISAS regulatory body- contact them on www.cisas.org.uk
  • Mobile broadband -no roll over of inclusive allowance and fair usage of 3GB
  • Switching to Virgin, usually within 1 working day

Charges and some basic tariff prices

  • Late payment of bills: Must be paid within 14 days of receipt otherwise may charge 2% interest above Barclay’s base rate
  • Paper bills £1.50 per month
  • Call charges to landlines  & mobiles outside plan 40p per minute
  • 0844, 0870 40p per minute
  • Freephone numbers eg 0800 21p per minute
  • 15p per text
  • Voicemail retrieval- within contract mins thereafter free

Pay as you go

  • Most information is as above excepting you must use the service within any 90 day period

Charges for pay as you go

  • Outside plan charges – 12p per text
  • Mobile and landline numbers 35p per minute

Virgin mobile phone insurance

  • Maximum term 60 months
  • Loss and theft only covered for 14 days unless Mobile rescue is installed
  • Guaranteed next day replacement ( £5 compensation if delayed max £15)
  • International delivery available at charge of £20 plus any customs charges
  • If insurance is integrated into plan Virgin will pay £1.09 per month for insurance
  • If it is a chargable extra £7.99
  • £35 excess rising to £70 if within 3 months of start of plan or if there has been another successful claim within last 12 months
  • Virgin excludes a third claim within any 12 month period
  • Replacement phone will either be new or refurbished and have a 24 month guarantee
  • Faulty or damaged phone must be returned within 15 days to avoid being charged
  • Must give 30 days notice of any adverse changes to insurance
  • GREY AREAS -mentioned in exclusions are the following examples-Even though accidental damage is included
  • Incidents of taking risks with the phone- leaving on the side of the bath, unattended phone unless locked out of sight and there are signs of forced entry
  • Leaving the phone on the bonnet or roof of a car

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