Vodafone

Vodafone mobile phone pay monthly

Contact

  • Customer service 08700 700 191
  • 191 from a Vodafone contract
  • Try 01635 676061 as a cheaper alternative
  • PAYG 191- 25p per call
  • Facebook
  • Twitter
  • Call back option
  • Forums
  • Disputes 08700 700 191

Details

  • Many different plans available
  • Existing customer incentives: YES ‘Rewardz’
  • Member of ‘communications’ ombudsman- www.os-communications.org
  • Mobile broadband -no roll over of inclusive allowance and fair usage of 3GB

Charges and some basic tariff prices

  • Late payment of bills: Must be paid within 14 days of receipt otherwise may charge 2% interest above Barclay’s base rate
  • Paper bills £1.50 per month
  • Call charges to landlines  & mobiles outside plan 35p per minute
  • 0844, 0871 35p per minute
  • Freephone numbers eg 0800 14p per minute
  • 0845 & 0870 -14p per minute
  • Text standard 12p
  • Text -long- 16p
  • Data £1  for 50mb boost
  • £10 for 2Gb

Pay as you go

  • Most information is as pay monthly contract,  excepting you must use the service within any 190 day period,  then the customer has 90 days to reinstate service

Charges for pay as you go ‘Simple Plan’

  • Outside plan charges  12p per text
  • Mobile and landline numbers 25p per minute
  • Voicemail 25p
  • 0800 14p per minute
  • 0870 & 0840 14p per minute
  • Data £1 per 25mb up to 125mb then 4p per mb therafter
  • 30 days data £5 per 250 mb

Vodafone mobile phone insurance

  • Maximum term 59 months
  • Sum insured up to £600 plus £200 accessories
  • Must inform administrator within 7 days of loss or theft 0333 304 3346
  • Contact Vodafone on 08700 700 191 if phone has been changed
  • 30 days notice to cancel insurance after initial 14 day period
  • Premiums quoted per phone
  • Excesses £15-£50 depending on phone and level of cover
  • Limited to one claim per month
  • Replacement phone will either be new or refurbished
  • Supplied by ACE European Group Ltd
  • GREY AREAS -mentioned in exclusions are the following examples-
  • Unattended phone unless locked out of sight and there are signs of forced entry

 

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