Premier calls Home

Domestic landline

Contact

  • Home phone enquiries 01442 353 040
  • General enquiries line 01442 353 040
  • UK call centres: YES
  • Nuisance/ malicious call advisors  01442 353 040
  • Complaints 01442 353 040

Details

  • Market share/ number of customers: ~10,000
  • switching, no detailed steps outlined
  • Average time 12 days to switch
  • Existing customer incentives: NO
  • Minimum 18 month contract
  • Early cancellation charges: YES
  • Special considerations for vunerable and low income customers: Not really only large print etc
  • Customer charter: YES service charter
  • Complaints policy:YES
  • Customer service/ complaints record available: NO
  • Live webchat: NO
  • Online forum: NO
  • Openreach engineers for installation with direct agreement.
  • Must inform premier calls 10 days prior to moving so as not to incur bills from old address.
  • Price promise

Compensation for  repair of faults not made when stated/ late installation: Very very limited laibility

  • Call divert to other lines or mobiles with NO  payment for extra costs incurred by using a mobile phone, not available for 08, 00, 09, 07 numbers.
  • If no call divert can be used will offer customers some line rental credit
  • If Advantage telecom mistakenly cuts off a customer £10 compensation per day.
  • Financial loss and mobile call costs etc NO Compensation policy other than considered on a case by case basis.
  • Faults: aim to get investigated within 203 days, but do not offer a service guarantee

Charges made by Premier Calls

  • Returned DD’s £10.00
  • Payment by cheque £4 per month
  • Itemised bills £2 per month
  • Can charge £50 for missing payments and charge £99 re-connection fee
  • Early termination fees £195 + VAT per line plus no refund of any advance service charges or line rental
  • Termination outside of minimum contract must write and send RECORDED delivery 30 days prior

Broadband

  • Minimum 18 month contract
  • Up to 2o MB up to 10GB download £14.99
  • Up to 20MB unlimited download £19.99
  • Fibre can be offered £25 per month
  • Connection £39.99
  • Wireless router £39.99
  • Wired router £29.99

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Anything we need to know or to give us updates or corrections email us on info@demandgoodservice.com