- Home phone enquiries 0800 036 3839 or 0207 195 6607
- UK call centres: YES
- Facebook: YES
- Market share/ number of customers: ~ Not available
- switching: Very little information available
- Average time / days to switch
- Average time for new line installation: Not specified
- Existing customer incentives: YES -refer a friend £20
- Minimum 12 month contract
- Early cancellation charges: YES- up to £75
- Special considerations for vunerable and low income customers: FEW
- Complaints: Not available
- Customer charter: NO
- Complaints policy: Call customer care, if not happy write to New call telecom. responses within 7 days
- Customer service/ complaints record available: NO
- Live webchat: NO
- Online forum: NO
- Moving home: Contact Primus, no time frame specified.
Compensation for repair of faults not made when stated/ late installation
- Response to faults etc varies on a scale of customer care level purchased by customer- from 4 hours to 24 hours.
- No compensation policy onlined.
Charges made by Primus
- Late payment charge- NONE
- Missed DD charge: Not sure, no details available
- Paper billing ~ £2
- Phone line connection: £69
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Anything we need to know or to give us updates or corrections email us on firstname.lastname@example.org