Post office home phone

Domestic landline


  • Home phone enquiries, 0845 722 3344
  • Alternative found 0800 0920 500
  • UK call centres: YES
  • Complaints 0845 722 3344
  • Facebook: YES but for all services.


  • Market share/ number of customers: ~Unavailable
  • Switching to Post Office -stated as easy! No time frame given
  • Average time days to switch: Not identified
  • Average time for new line installation: ~14 days
  • Existing customer incentives: Recommend a friend £10 one off payment
  • Minimum 12 month contract
  • Early cancellation charges if within 6 months £15, 15 days notice after this period
  • Special considerations for vunerable and low income customers: Limited
  • Customer charter: NO, code of practise
  • Complaints policy:YES, a bit brief, just aim to solve complaints within 10 days.
  • Customer service/ complaints record available: NO
  • Openreach engineers for installation
  • Moving home: Must inform Post office 15 days prior to move so as not to incur charges from previous address
  • Home mover new connection £60  Free if existing BT line

Compensation for  repair of faults not made when stated/ late installation

No compensation policy

Charges made by Post Office home phone

  • Debt recovery & admin charges applied if missed or late payment £15.32
  • Missed or late payment charge £7.66
  • Installation of new line £60
  • Customer fault call out charges £126-180 per hour and £66-120 per hour or part hour thereafter.

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