Thomas Cook


  • Customer services: 0844 879 8832, quite difficult to find the number online. Alternative found 01709 301924
  • Live chat
  • Facebook
  • Twitter


  • Different T & C’s for package holidays and flight only/ hotel check what you have booked.
  • Remember excursions are through 3rd party suppliers.
  • Customer charter: NO
  • Customer complaints recommendations, speak to holiday rep or local agent if there is one at location or complain via online form or send a letter within 28 days of return.

Other companies wihin the Thomas Cook family

  • Neilson
  • Club 18-30
  • Style holidays
  • Manos
  • Cresta.

Hghlights from the T & C’s T & C’s

  • Package prices will not change within 30 days of departure.
  • Change of airline or aircraft not considered a major change, you may not be informed of these changes
  • ALL BOOKINGS- Giving over 70 days notice: cost to change details usually £50 per person- e.g destination airport, name change.
  • Changes to outbound journey considered a cancellation, giving over 70 days notice incurs loss of deposit
  • Less than 70 days notice to change see the T & C’s online – up to 100% cost of travel
  • Compensations paid to you by Thomas Cook  are not specified in  general booking T & C’s
  • Holidays must be paid for in full 10 weeks prior to departure


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