- Customer services: 0844 879 8832, quite difficult to find the number online. Alternative found 01709 301924
- Live chat
- CAA ATOL, ABTA
- Different T & C’s for package holidays and flight only/ hotel check what you have booked.
- Remember excursions are through 3rd party suppliers.
- Customer charter: NO
- Customer complaints recommendations, speak to holiday rep or local agent if there is one at location or complain via online form or send a letter within 28 days of return.
Other companies wihin the Thomas Cook family
- Club 18-30
- Style holidays
Hghlights from the T & C’s T & C’s
- Package prices will not change within 30 days of departure.
- Change of airline or aircraft not considered a major change, you may not be informed of these changes
- ALL BOOKINGS- Giving over 70 days notice: cost to change details usually £50 per person- e.g destination airport, name change.
- Changes to outbound journey considered a cancellation, giving over 70 days notice incurs loss of deposit
- Less than 70 days notice to change see the T & C’s online – up to 100% cost of travel
- Compensations paid to you by Thomas Cook are not specified in general booking T & C’s
- Holidays must be paid for in full 10 weeks prior to departure
Tell us your experience with Thomas Cook. rate this business on our ratings page.
Tell us your experience with Thomas Cook on our forum page.
Anything we need to know or to give us updates or corrections email us on email@example.com