- Virgin holiday contact: 0844 557 4321 Not free. Cannot find alternative number.
- Supplies all inclusive package holidays.
- Facebook- cheaper than customer services
- ABTA members
- ATOL members
Other companies in the Virgin ‘family’
- Virgin holiday cruises- Alternative number found- 0800 542 4690
- Virgin holidays + hip hotels
- Worldwide journeys
- Travel city direct
- Bales worldwide
- Human nature collection
Complaints, charges & compensation
- Must inform rep or supplier in resort and complete report form prior to departure. If still not happy upon return see below.
- Telephone- 0844 557 8830 not free and may be on hold for quite some time. Email or send a complaint form via the post ( would recommend recorded)
- Major changes compensation- 0-£50 per person dependent on time frame prior to departure
- Non refundable deposit payable to confirm chosen travel arrangements
- Visa mastercard payments incur a 1.5% charge and American express incur a 2.6% charge
- Late bookings within 14 days which results in having to pick up tickets at the airport incurs a £25 booking fee
- Administation fees for some booking changes £35 per person
- Cancellation by the customer ranges from loss of deposit to 100% cost of holiday dependent of time frame
- Price of packages may be adjusted after booking to reflect certain changes eg transportation, cost etc within 30 days of departure Virgin will absorb up to 2% of theses increases without imposing increased costs to you.
- If the price increase (see above) more than 2% you will be liable to pay this variation in price, if this amount to more than 10% you will be given an option to change to another holiday if one is available.
- If the price of the holiday goes down by more than 2% after booking you will be entitled to a refund.
- THE ABOVE INFORMATION IS A GUIDE PLEASE FULLY READ YOUR TERMS OF BOOKING THOROUGHLY PRIOR TO BOOKING.
Tell us your experience with Virgin Holidays. Rate this business on our ratings page.
Tell us your experience with Virgin Holidays on our forum page.
Anything we need to know or to give us updates or corrections email us on firstname.lastname@example.org