Virgin

Contact

  • Virgin holiday contact: 0844 557 4321 Not free. Cannot find alternative number.

Details

  • Supplies all inclusive package holidays.
  • Facebook- cheaper than customer services
  • Twitter
  • ABTA members
  • ATOL members

Other companies in the Virgin ‘family’

  • Virgin holiday cruises- Alternative number found- 0800 542 4690
  • Virgin holidays + hip hotels
  • Worldwide journeys
  • Travel city direct
  • Bales worldwide
  • Human nature collection

Complaints, charges & compensation

  • Must inform rep or supplier in resort and complete report form prior to departure. If still not happy upon return see below.
  • Telephone- 0844 557 8830 not free and may be on hold for quite some time. Email or send a complaint form via the post ( would recommend recorded)
  • Major changes compensation- 0-£50 per person dependent on time frame prior to departure
  • Non refundable deposit payable to confirm chosen travel arrangements
  • Visa mastercard payments incur a 1.5% charge and American express incur a 2.6% charge
  • Late bookings within 14 days which results in having to pick up tickets at the airport incurs a £25 booking fee
  • Administation fees for some booking changes £35 per person
  • Cancellation by the customer ranges from loss of deposit to 100% cost of holiday dependent of time frame
  • Price of packages may be adjusted after booking to reflect certain changes eg transportation, cost etc within 30 days of departure Virgin will absorb up to 2% of theses increases without imposing increased costs to you.
  • If the price increase (see above)  more than 2% you will be liable to pay this variation in price, if this amount to more than 10% you will be given an option to change to another holiday if one is available.
  • If the price of the holiday goes down by more than 2% after booking you will be entitled to a refund.
  • THE ABOVE INFORMATION IS A GUIDE PLEASE FULLY READ YOUR TERMS OF BOOKING THOROUGHLY PRIOR TO BOOKING.

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