- Sales 0845 456 1640
- Customer services 0845 601 1410, landline number 01249 766090
- Live webchat?-NO
- Facebook: YES
- Complaints 0845 601 1410, landline number 01249 766090
- UK call centre-YES
- Market share/ number of customers available? YES, electricity – 32,000 gas supplies 8,500. Also supports over 46,000 independent green power generators in the UK
- Existing customer incentives? Yes small discounts and recommend a friend scheme. 100% renewable energy guarantee.
- Customer service performance available? YES- October 2011- September 2012-
- Customer complaints? 109 in total for year represents just 0.08% of customer contacts (calls, emails,letters.)
- Complaint resolution procedure-Contact customer care centre assurances of well trained staff. If no resolution in initial contact clear steps towards resolution are listed.
- Customer charter-NO-
- Switching of Domestic supply-3 weeks for electricity and 4-6 weeks for gas.
- Uses affiliate scheme so customers can make money for signing people to their tariffs.
- Customer service 0845 6011410
- UK call centres-YES
- Market share/number of Business customers available-NO
- Existing customer incentives? Yes affiliate scheme.
- Customer service performance available? as above
- Live webchat-NO
- Complaint resolution procedure-Detailed and same contacts as above.
- Business Customer charter? NO
- Business Customer complaints performance-Assume included as above.
- Switching of business supply-3 weeks for electricity, 5 weeks for gas.
2013 ‘Which’ rating results 1st /15 UK energy suppliers based on company satisfaction – including customer service, value for money and accuracy of bills
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