Good Energy

Domestic customers

Contact

  • Sales 0845 456 1640
  • Customer services 0845 601 1410,  landline number 01249 766090
  • Live webchat?-NO
  • Facebook: YES
  • Complaints 0845 601 1410, landline number 01249 766090

Details

  • UK call centre-YES
  • Market share/ number of customers available? YES, electricity – 32,000 gas supplies 8,500. Also supports over 46,000 independent green power generators in the UK
  • Existing customer incentives? Yes small discounts and recommend a friend scheme. 100% renewable energy guarantee.
  • Customer service performance available? YES- October 2011- September 2012-
  • Customer complaints? 109 in total for year represents just 0.08% of customer contacts (calls,  emails,letters.)
  • Complaint resolution procedure-Contact customer care centre assurances of well trained staff. If no resolution in initial contact clear steps towards resolution are listed.
  • Customer charter-NO-
  • Switching of Domestic supply-3 weeks for electricity and 4-6 weeks for gas.
  • Uses affiliate scheme so customers can make money for signing people to their tariffs.

Business customers

Contact

  • Customer service 0845 6011410

Details

  • UK call centres-YES
  • Market share/number of  Business customers available-NO
  • Existing customer incentives? Yes affiliate scheme.
  • Customer service performance available? as above
  • Live webchat-NO
  • Complaint resolution procedure-Detailed and same contacts as above.
  • Business Customer charter? NO
  • Business Customer complaints performance-Assume included as above.
  • Switching of business supply-3 weeks for electricity, 5 weeks for gas.

2013 ‘Which’ rating results 1st /15 UK energy suppliers based on company satisfaction – including customer service, value for money and accuracy of bills

Tell us your experience with Good energy. Rate this business on our ratings page.

Tell us your experience with Good energy on our forum page.

Anything we need to know or to give us updates or corrections email us on info@demandgoodservice.com