Atlantic electric and gas.

Stop press – Atlantic will be ceasing business during 2013- all customers will be transferred to SSE

Domestic customers


  • Customer service 0800 980 8437
  • Customer Complaints  0800 980 9042
  • Live webchat


  • UK call centre- YES
  • Market share/ number of customers available? NO
  • Existing customer incentives? YES, reduction for paperless bills and paying by DD
  • Also no mention on website but I am with this company and every year I seem to get loyalty bonus of 1 months DD refunded into my account.
  • Customer service performance available? NO
  • Complaint resolution procedure-Detailed steps outlined
  • Customer charter-YES

Customer complaint performance:

1 october 2012- 31December 2012:

  • 118,111 complaints received
  • 1,435 per 100,000 customers
  • 75.22% resolved by end of next working day
  • 96.11% resolved within 8 weeks.
  • Switching of Domestic supply-Clear steps identified, 2-4 weeks to switch.

2013 ‘Which’ rating results SSE=9th /15 UK energy suppliers based on company satisfaction – including customer service, value for money and accuracy of bills.

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