Stop press – Atlantic will be ceasing business during 2013- all customers will be transferred to SSE
- Customer service 0800 980 8437
- Customer Complaints 0800 980 9042
- Live webchat
- UK call centre- YES
- Market share/ number of customers available? NO
- Existing customer incentives? YES, reduction for paperless bills and paying by DD
- Also no mention on website but I am with this company and every year I seem to get loyalty bonus of 1 months DD refunded into my account.
- Customer service performance available? NO
- Complaint resolution procedure-Detailed steps outlined
- Customer charter-YES
Customer complaint performance:
1 october 2012- 31December 2012:
- 118,111 complaints received
- 1,435 per 100,000 customers
- 75.22% resolved by end of next working day
- 96.11% resolved within 8 weeks.
- Switching of Domestic supply-Clear steps identified, 2-4 weeks to switch.
2013 ‘Which’ rating results SSE=9th /15 UK energy suppliers based on company satisfaction – including customer service, value for money and accuracy of bills.
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