Domestic customers


  • New Customers 0800 9754 754
  • Billing 0800 294 3263
  • Online accounts 08000700 523
  • Costs from mobiles 14-40p per min
  • Customer complaints 0800 294 9370 14- 40p per min mobiles.


  • UK call centre-YES
  • Market share/ number of customers available? NO
  • Parent company SSE
  • Existing customer incentives? YES, for energy saving and staying with M & S energy receive M & S vouchers.
  • Customer service performance available? 91% state they are satisfied or very satisfied 96% would recommend to family or friends.
  • Live webchat?-NO
  • Complaint resolution procedure-Clear procedures outlined towards resolution.
  • Customer charter- Service promise
  • Customer complaint performance-NO, only for SSE
  • Switching of Domestic supply- Approx 28 days, clear steps outlined.

2013 ‘Which’ rating results =7th /15 UK energy suppliers based on company satisfaction – including customer service, value for money and accuracy of bills.

Tell us your experience with M & S Energy. Rate this business on our ratings page.

Tell us your experience with M & S energy on our forum page.

Anything we need to know or to give us updates or corrections email us on info@demandgoodservice.com