- New Customers 0800 9754 754
- Billing 0800 294 3263
- Online accounts 08000700 523
- Costs from mobiles 14-40p per min
- Customer complaints 0800 294 9370 14- 40p per min mobiles.
- UK call centre-YES
- Market share/ number of customers available? NO
- Parent company SSE
- Existing customer incentives? YES, for energy saving and staying with M & S energy receive M & S vouchers.
- Customer service performance available? 91% state they are satisfied or very satisfied 96% would recommend to family or friends.
- Live webchat?-NO
- Complaint resolution procedure-Clear procedures outlined towards resolution.
- Customer charter- Service promise
- Customer complaint performance-NO, only for SSE
- Switching of Domestic supply- Approx 28 days, clear steps outlined.
2013 ‘Which’ rating results =7th /15 UK energy suppliers based on company satisfaction – including customer service, value for money and accuracy of bills.
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