We have been surprised by the way many of the largest companies treat their loyal existing members.
Members have noticed the best offers are for new members only.
Many of these companies charge on a rolling annual direct debit or payment and customers find they have to haggle to reduce their premiums every year. Customers find this frustrating.
We would like to see change in this sector to give all members the best deals, or even extend the best deals to loyal customers.
Give us a customer charter and publish your performance statisitics please!
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