AA Breakdown

Contact numbers-

  • Sales/joining: 0800 085 2721
  • Existing members:0843 316 4444 or 0161 332 1789
  • Breakdown number: 0800 887 766 or 0121 2753 746
  • Complaints number: 0844 209 0556
  • Claims line: 0844 5790 042
  • Facebook: YES
  • Twitter: YES
  • Live chat: YES
  • Existing customer benefits- YES, rewards, money off some services etc, but no loyalty premium discounts

Interesting facts-

  • Fleet cover available
  • Cover available for vehicle, personal, couple ,  family or businesses
  • Covers motorcycles, cars, vans, minibuses, caravans or trailers on tow up to 3.5 tonnes,  and 2.3 metres wide
  • vehicles no more than 10 years old when registered
  • UK & European cover offered
  • Pets discretionary, livestock and horses not covered
  • Continuous or quarterly  membership can cancel at any time,no refund of premiums minimum 30 days notice
  • Continuous members must contact 0845 316 4444 to cancel , cancelling direct debit will not end agreement
  • Annual membership will have recurring payment automatically with continuous renewals and will be advised in advance of renewal
  • Max call outs depending on type of cover- 5-10 for each 12 month period without incurring restricted service or increased costs
  • Membership card or other means of identification should be on customer otherwise service may be refused or payment may be asked for upfront and refunded after,  if found to be a member
  • Cancelling within 14 day cooling off period may incur £20 fee
  • May incur up to 2% service charge for paying with Credit card

Common complaints and compliments-

  • 4 out of 5 cars fixed on the roadside 
  • Defaqto 5 star rating
  • Many customers of facebook praising customer care when broken down
  • Many existing customers complain of having to haggle over price to renew, when the offers for new customers are far more attractive and some complaints about call wait times, and contacting customer services which isn’t free.

 

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Anything we need to know or to give us updates or corrections email us on info@demandgoodservice.com