Green Flag – Vehicle breakdown

Contact numbers-

  • Sales/joining : 0845 246 2766
  • Existing members: 0845 246 1558
  • Breakdown number: 0800 051 0636- try 0141 3490516 from a mobile
  • Complaints number:0870 024 0048
  • Facebook: NO:
  • Twitter: NO
  • Live chat: NO

Cover provided for:

  • Personal
  • family
  • Vehicle
  • European
  • Fleet
  • Caravan & Trailer
  • Existing customer benefits- YES- no call out discounts

 

Interesting facts-

  • 4 million customers
  • Service promise: Arrival not within 60 minutes can claim compensation of £10, but must write to Customer relations department
  • Pets discretionary
  • Fair use policy- Vehicle- no limit on call outs, personal 8 call outs for every 12 month period, Family 10 call out for every 12 month period
  • European cover not available on vehicles over 16 years old
  • Toll charges and ferry costs and specialist equipment charges are included (depending on breakdown plan)
  • Cancellation- customers are able to cancel their cover giving 7 days notice and will get a  premium refund of  part unused subject to £10 fee
  • Cannot downgrade cover within cover period
  • Cover available on cars/ light vans/motorised caravans/ motorcycle’s/4 x 4 off road vehicles and caravan and trailers attached to insured vehicles- as long as not over 3.5 tonnes or 7 metres long/ 3 metres high/ and 2.55 metres wide
  • Automatic renewal on most policies, to cancel at the end of insured period must write to cancel prior to renewal. Some payment methods do not allow for automatic renewal

Common complaints and compliments-

  • Very limited as no social media related to site
  • 5 stars granted by Defaqto

 

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Anything we need to know or to give us updates or corrections email us on info@demandgoodservice.com