• Sales/customer services 0871 246 1583 alternative found 0330 333 4983


  • Email
  • UK deliveries only
  • Quick quote online
  • Good for one off parcel sending
  • Deliver for Next directory, QVC and many other companies
  • Deliver over 160 million parcels per year
  • From door collection or from parcelshop
  •  Tracking and trace
  • Will make three attempted deliveries
  • Can collect from neighbours or safe place
  • Customer required to print labels
  • Max parcel size- up to 15kgs, up to 120cm with  a girth of 2.25m
  • Webchat available
  • Up to 5 working days for delivery
  • Maximum 15 parcels in one pick up unless previously agreed

Claims and compensation

  • To make a claim must inform myHermes in writing within 28 days the goods were delivered
  • Claim form must be returned completed within 14 days of date myHermes provided it
  • Maximum compensation the lesser of either £25 per Parcel; or the cost of repairing the damaged Goods, or the value of the of the lost or damaged Goods (as  reasonably determined up to a maximum of the price you paid or were paid for the Goods).
  • Late delivery limited to refund of charges
  • Enhanced compensation available prior to delivery
  • Full T & C’s available on the website


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