• Customer service- Not freephone 08448 004 466


  • Part of Royal Mail group
  • Business and individual use
  • Tracking service
  • Easy to use website
  • Email facility
  • Online quotes
  • UK and international deliveries
  • Will redeliver to either original address, to a depot or post office ( £1 charge for Post office) alternative address at additional cost
  • Maximum 3 delivery attempts, collect from depot thereafter
  • Some services offer delivery times however re-delivery and some services offer only 7am-5.30pm slots Monday to Friday and 7am-2pm Saturday

Claims & Compensation

  • Parcelforce will pay the value of the parcel contents if found to be negligent
  • Compensation for delay is given as a refund of the whole or part of consignment charges
  • All claims for compensation must be made on a Parcelforce claim form and be made in the following timescales from the date of dispatch- 30 days -UK services, varies with other services
  • See full terms and conditions on the website

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