Utilities complaints table

Complaints table for quarter 1st October 2012 -31st December 2012-

Name
(Parent company)
Customer
nos.
Number of
complaints
Number per
100,000
customers
Resolved
within
1-2 working
days
Resolved Within 8 weeks
Free phone Number
Domestic
Free Phone
number
Business
03xx
Mobile number
E-on
~5m
226,087
3,023
92.3%
97.7%
NO
NO
YES
EDF
~5.7m
440,317
8,072
92.3%
99%
YES
YES
YES*
N-power
~6.6m
222,356
4,001
85.6%
97.4%
YES
NO
YES
British Gas
(Centrica)
~13m
355,998
2,285
79.2%
96.3%
YES
YES
NO
SSE
~9m
480,233
1,435
75.2%
96.1%
YES
YES
NO
M & S
(SSE**)
?
See SSE
-
-
-
YES
N/A
NO
Scottish power
5.2m
76,812
1,470
63%
97%
NO
NO
NO
Good Energy¹
(Good Energy PLC)
~40,000
?
?
?
99.9%
NO
NO
YES*
Utility Warehouse¹
(Telecom plus PLC
energy supplied by
N Power)
~360,000
7970
2120
79.9%
97.7%
NO
NO
NO

*Geographic number from mobiles.

**All complaint results include-SSE, Southern Electric, Scottish hydro, SWALEC, Atlantic, M & S energy & Ebico

1- THESE COMPANIES EITHER USE AFFILIATES OR DISTRIBUTORS- Cash rewards for customers selling their products.